Question: I received a product and wish to replace it?

Answer: At Khelmart.com, we offer a 7-day return policy. Khelmart will arrange free pickup and send a new product without charging extra from the buyer. The product should be unused and in the same condition as when it was delivered.

For better and effective service following items cannot be returned once shipped:

(1) Racket with customized string cannot be return as customer selected it and customized it as per own specification.

(2) Cricket bat with oiling and knocking service cannot be return.

(3) Racket  , String, kit bag and Grips  colors are subjected to change and it will be send based on inventory available , no return will be accept on color change.

(4) For international orders, buyers are responsible for paying the applicable customs duties specific to their respective countries.

(5) If the buyer's shipping address is a hotel or restaurant, the shipment will be delivered to the reception. Please note that in such cases, if the shipment goes missing, Khelmart will not be held responsible.

(6) For international shipping of cricket bats, if the buyer is dissatisfied with the bat provided (In case it is the correct model), the buyer is required to return the bat to the Khelmart address. A refund or replacement will be processed only after the returned bat is received at the Khelmart address.

Question: I received my ordered item. But product is not meeting my expectation, can I return it?
Answer:Yes, you can return the product within 7 days after receiving the product with following conditions:
(1) Buyer need to register their request on Khelmart Login Page .
(2) Product should be in unused condition.
(3) Product original packing and tags should remain intact as they were in delivered condition.
(4) Buyer will get the refund or replacement, once we receive the returned goods at Khelmart Office.
(5) If packing or original seal is broken then Khelmart will not return the product.

Question: Replacement and Refund of Cricket helmets and Batting Pads and kit bags?

Answer:Replacement or refund of Cricket helmets and Batting Pads and kit bags, buyer needs to send the product in original condition at khelmart.com warehouse. Khelmart will not arrange the reverse pickup for the same.

Question: I received a broken/damaged item. What should I do?
Answer:Khelmart used high-tech secure packing technique to pack the material with 2 times quality checks so chances of intransit damage are very minimal. However, if you observed any tempered packing or damage on box then do not accept the shipment or write-down the delivery remakes as tempered box. Any damage product received by buyer should be informed to Khelmart by email at [email protected] within 12 hrs of receiving the goods. Email should contain pictures of damage products and with details description of issue

Question: Who will bear the shipping charges for goods returned?
Answer:If you received the damage product then shipping charges of return goods will be bear by Khelmart. If goods are return due to change in mind or personal choice then shipping charges will be bear by buyer (If Khelmart arranges the pickup of an item, they will deduct Rs 200 as pickup charges). For example, if you order red color racket and after receiving the goods you don’t like the color then you need to bear the shipping of returning the goods.

Question: How will I get my money back if I returned or cancelled an order?
Answer:In case of returned product khelmart will suggest you other option as well if you are still not interested then Amount will be transferred in your account in 10-15 days. In case of cancelled order khelmart will transfer the amount immediately; however it will still take 4-7 days for transaction.

Question: What will be Warranty or Guarantee of Cricket Bats?
Answer:1. There will be no Warranty or Guarantee of Cricket bat broken from Edges and Toe.
2. There will be no Warranty or Guarantee of Cricket bat Handle Damage.
3. If Bat broke from Middle (within 1 month of date of delivery), we at Khelmart will send the bat to Original Bat Manufactures and it is solely their decision to replace the bat or not, If manufacturer ready to replace the bat in that case replacement will take place in 20 to 25 days after damage bat is submitted to Khelmart office at Meerut. However we will try to replace the bat ASAP.

For costly shipments, we require an advance payment to cover shipping charges. If the buyer cancels the shipment, this advance amount will be non-refundable.

Website disclaimer:

The information contained in this website is for general information purposes only. The information is provided by Khelmart.com and while we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.

In no event we will be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.

Disputes:

1. These Terms and Conditions shall be governed by and construed in accordance with the laws of India. Any use of this website and any dispute, controversy, or claim arising directly or indirectly out of or relating to such use shall be subject to the exclusive jurisdiction of the courts of Meerut, Uttar Pradesh, India.

2. This website may contain links to external websites that are not controlled by Khelmart.com. Khelmart.com has no control over the nature, content, or availability of such external sites, and the inclusion of any links does not imply endorsement or recommendation of the views expressed therein.

3. Products such as rackets with customized stringing are non-returnable, as they have been modified according to the customer's specifications. Similarly, cricket bats that have been subjected to oiling and knocking services are not eligible for returns.

4. The colors of rackets, strings, and grips are subject to change based on available inventory, and no returns shall be accepted due to variations in color.

5. While every effort is made to maintain the website's smooth operation, Khelmart.com does not assume responsibility for, and shall not be liable for, any temporary unavailability of the website due to technical issues beyond its control.